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The web site crowcanyon.info states the following, "Powerful Help Desk and Service Desk Solutions for Microsoft." We noticed that the webpage said " Raise Service Levels and Staff Productivity Across Your Organization." It also said " This Web Site details our Outlook-based applications. For the Crow Canyon Main Site with our SharePoint Applications, click this link below. IT support incidents, requests, link to asset inventory tools. Capture Web, email, Outlook, phone requests. Auto-routing to departments, staff. No new software or hardware required." The header had Help Desk as the highest ranking optimized keyword. This keyword is followed by Service Desk, Service Request, and SharePoint which isn't as urgent as Help Desk. The other words crowcanyon.info used was Outlook. CCS Help Desk is included but could not be viewed by web engines.